SmileOX CX Hub -
The Intelligence Layer Behind Every Patient Experience
SmileOX CX Hub is the central nervous system of your clinic's patient journey. It unifies every lead, conversation, booking, follow-up, and experience into one intelligent hub — ensuring every enquiry is qualified, guided, and converted before it reaches your front desk
This is where marketing stops being noisy... and starts becoming
clinically intelligent
What Is CX Hub?
CX Hub is a Customer Experience & Journey Orchestration Platform designed specifically for dental clinics offering high - value treatments.
It connects your marketing channels, AI agents, forms, messaging, and workflows into a single patient experience engine, ensuring:
- No unqualified leads waste chair time
- No enquiries fall through the cracks
- No front desk overload
- No guesswork in follow-ups
What CX Hub Does
Qualifies Before It Converts
Patients are guided through intelligent forms, AI conversations, and pre-consult workflows before booking — so your team only sees leads that are:
- Clinically suitable
- Financially aligned
- Procedure-ready
Unifies Every Touchpoint
All conversations and actions live in one timeline per patient.
CX Hub connects:
- Website forms
- AI chat & voice agents
- Facebook & Google leads
- SMS, email & WhatsApp
- Booking systems
Automates Without Feeling Robotic
AI - driven workflows follow up, nurture, educate, and remind — while still sounding human, empathetic, and brand - aligned
Turns Enquiries Into Outcomes
Key Capabilities
Smart Lead & Patient Journeys
- Custom journey flows by treatment type (implants, aligners, cosmetic, etc.)
- Dynamic paths based on patient responses
- Automatic escalation to staff when human input is needed
Advanced Forms & Pre - Qualification
- Multi-step intelligent forms
- Medical & financial pre - screening
- Conditional logic based on responses
- Photo uploads(teeth, smile, scans where required)
AI - Powered Engagement
- AI chat & voice agents integrated into journeys
- After - hours lead handling
- Instant response without front desk intervention
- Smart handoff to staff when appropriate
Centralised Communication Hub
- SMS, email, WhatsApp & chat in one inbox
- Full conversation history per patient
- Internal notes, tagging, and status tracking
Automated Follow -Ups & Reminders
- Missed enquiry recovery
- Consultation reminders
- Post-consult nurture sequences
- Treatment acceptance follow-ups
Front Desk Load Reduction
- Fewer irrelevant calls
- Fewer time-wasting consultations
- Post-consult nurture sequences
- Clear patient context before any contact
CX & Conversion Analytics
- Lead quality tracking
- Drop-off points in journeys
- Conversion rates by channel & treatment
- Performance insights for marketing and operations
Who CX Hub Is Built For
Frequently ask
Questions
Everything you need to know about how SmileOS helps your dental clinic work smarter, communicate better, and grow faster. Here are some of the most common questions we get from practices like yours.
Still have questions?
Book a DemoNo — it protects your front desk. CX Hub filters, qualifies, and prepares patients so your team only handles conversations that matter. Your staff can focus on high-value interactions while the AI handles routine inquiries, appointment scheduling, and follow-ups automatically.
Ready to see SmileOX in Action?
Our team is here to help you make the most of SmileOX—whether you need setup support, have product questions, or want to see how AI can streamline your patient experience. Book a demo today and discover how SmileOS transforms how clinics attract, manage, and retain patents.